Help Center

How can I place an order?

Make sure you have select the size number and the color at the product page, then press buy it now .

You can add as many items as you wish to your shopping cart while browsing our store.

Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for Items.

Our support team is always happy to guide you at any step! contact@sellvinax.com

UKRAINE SITUATION UPDATE

We are deeply saddened us about the situation in Ukraine. As a company that enables trade between countries and peoples across the globe, we strive for a more connected world, with peace and prosperity for everyone. Currently, our greatest concern and our highest priority is the safety of our employees. We have therefore closed operations in Ukraine until further notice.  We are closely monitoring the situation and we will keep you updated about any further developments.

COVID-19 Delivery Information

In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and well-being of their drivers and our customers.

Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery.

We will always notify you via email if there is a delay.

Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered.

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• FREE worldwide shipping: Orders take 7 to 14 business days to be delivered to you and we ship within 1 to 3 business days (excluding weekends and holidays) via USPS.
• International orders take 14-21 business days to be delivered and we ship for FREE within the same 1 to 3 business days (excluding weekends and holidays).
• Shipping time might vary depending on location, shipment method and other factors.
• After receiving your order confirmation email. You will receive another notification when your order has shipped with the order track number.

Shipping cost:

• Orders shipped via Free worldwide shipping method will have free shipping.
• Orders shipped via Express international shipping method will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 
• We may offer Free Shipping on all orders for limited time!
• Do you ship overseas?

Yes, we ship all over the world. We run discounts and promotions all year, So stay tuned for exclusive deals.

My package says delivered, but I didn’t receive it!

If your package tracking information is showing as delivered but you cannot locate your package we suggest checking around with friends/family/neighbors or any leasing or office staff in your building to see if they may have received it by mistake.

If you cannot locate your package please contact our team for further help.

How can I change my delivery address?

Have you already placed your order and need to update your shipping address? Please contact our customer support team as soon as possible.

contact@sellvinax.com

Where are you located? Do you have a physical store?

Our corporate office is in London UK. We have warehousing capabilities in the US, Europe and Asia and through various partnerships are able to ship around the world. Our non warehouse operations staff are located around the world . We do not operate a physical store and generate all of our sales online.

Will I be charged duties and taxes?

In general, there is no need to pay customs duties.

SECURE PAYMENTS

We use SSL encryption to ensure a secure shopping experience

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & Visa .

• We accept secure PayPal Payments

Note that additional exchange fee may apply if your currency is other than euro.

We're sorry you didn't love your product. Please reach out to contact@sellvinax.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

Help! I can’t find my return slip.

Don’t worry

packages don’t include return slips. Just reach out to contact@sellvinax.com and we’ll help you place your return or exchange.

Your 100% satisfaction is important for us. We offer a 14-days FREE Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email contact@sellvinax.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Our team will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly.

Read more about our return and refund policy here

If you have further questions about return or refund items,Please don't hesitate to contact our team at any time!

contact@sellvinax.com